Key Data

• Trading Name: Tango Card 
• Legal Entity: Tango Card Inc.
• Activities: Gift Card Rewards and Services
• Location: USA
• Regulations: licensed as a Money Transmitter 
• Key People:David Leeds
• Latest news: Tango Card
• Latest update: July 22, 2024

Tango Card is an digital rewards and incentives company, offering solutions for businesses to motivate employees, increase customer engagement, and drive survey participation. It provides a range of digital rewards including gift cards, prepaid cards, and charitable donations.

Offering

Tango Card offers a range of digital reward solutions designed for businesses to engage employees, customers, and research participants. Their offerings include:

1. Gift Cards: Hundreds of options from popular brands.
2. Prepaid Cards: Customizable prepaid cards for versatile spending.
3. Charitable Donations: Option to donate rewards to various charities.
4. Cash Payments: Direct payments via PayPal and ACH.
5. Integration Tools: APIs and SaaS solutions for seamless integration with existing platforms.

Customer Review

• Trustpilot: 4,2 Stars with 230+ Reviews
• G2: 4,7 Stars with 390+ Reviews

History

Tango Card was founded in 2009 by David Leeds (Linkedin)with the vision to transform the rewards and incentives industry from physical items to digital solutions. The company aimed to simplify the complex pricing and economics of the rewards market and enhance the recipient’s experience by integrating digital rewards into modern applications.

Over the years, Tango Card has grown significantly, serving over 4,000 enterprise customers and delivering more than 2 million rewards, incentives, and payments monthly across 80+ countries. They support a vast array of brands and partner with numerous nonprofits, reflecting their broad reach and commitment to corporate social responsibility.

In a strategic move to expand its capabilities, Tango Card was acquired by Blackhawk Network which has further bolstered its service offerings and global reach. This acquisition has allowed Tango Card to leverage Blackhawk Network’s extensive infrastructure while continuing to provide exceptional service and innovative digital reward solutions to its customers​.

Regulation

Tango Card Inc. is licensed as a Money Transmitter by the Washington State Department of Financial Institutions, License # 550-MT-11779.

Funding

Tango Card has raised a total of approximately $65.7 million over several funding rounds. Key investments include a $35 million round led by FTV Capital in May 2018, which was used to expand its product line and market share in the B2B incentive space. Additionally, FTV Capital invested another $10 million in February 2019 to support Tango Card’s acquisition of GiftCertificates.com. Tango Card was also acquired by Blackhawk Network, further strengthening its financial and operational capabilities​.

Complaints

While Tango Card generally receives positive feedback, there are several complaints and negative reviews that highlight potential issues:

1. Customer Service: Some customers have reported difficulties with customer service, particularly in resolving issues related to invalid or non-functional prepaid Mastercards and gift cards. These customers have faced challenges in getting timely and satisfactory responses from Tango Card’s support team​ (Better Business Bureau)​​(Better Business Bureau)​.
2. Fraud and Security Concerns: There have been instances where customers experienced unauthorized use of their Tango Card balances. In these cases, the affected customers struggled to get adequate support or compensation from Tango Card​ (Better Business Bureau)​.
3. Misleading Information: A few customers have complained about receiving misleading information regarding the nature of the rewards, particularly concerning the availability and delivery methods of physical gift cards versus digital ones. This has caused frustration and confusion among users expecting physical cards but receiving digital vouchers instead​ (Better Business Bureau)​​ (Better Business Bureau)​.
4. Unresolved Complaints: According to the Better Business Bureau, there have been several complaints about product issues and billing problems that went unanswered by Tango Card, leading to dissatisfaction and distrust among some customers​ (Better Business Bureau)​.

Conclusion and Rating

Tango Card offers a platform for digital rewards and incentives, widely appreciated for its integration capabilities, extensive global reach, and diverse reward options. The company has shown significant growth and strategic expansion, particularly with its acquisition by Blackhawk Network, which has further enhanced its service offerings and market presence.

However, there are notable concerns, especially regarding customer service and the validity of certain rewards. Multiple complaints highlight issues such as non-functional prepaid cards, unauthorized use of funds, and misleading information about reward delivery methods. Additionally, some customers have reported unresolved issues, leading to dissatisfaction.

Based on the analysis of available information, Tango Card receives a Orange Merchant Rating but and Green ComplianceRating, due to their regulation and transparence and fit and proper team. This rating reflects the company’s strong product offering and market position, balanced against the significant areas for improvement in customer service and transparency.