Public-listed Dutch FinTech superstar with poor customer ratings

Adyen N.V., (“Adyen“) listed on the Amsterdam Euronext exchange, is the superstar among the numerous Dutch FinTech companies. Its market capitalization has exceeded €52B as of the end of January 2021.

Adyen was founded in 2006 by a team of payment industry professionals, including Pieter van der Does and Arnout Schuijff, CEO and CTO, respectively. Headquartered in Amsterdam, the company employs around 2,000 people in offices in twenty-three countries.

Adyen enables merchants to accept e-commerce, mobile, and point-of-sale payments. The FinTech has more than 3,500 customers. In 2019, the business processed a total of EUR 240 billion, a 51% increase year-on-year, and achieved a net revenue of EUR 497 million.

On Trustpilot, Adyen has a “Poor” rating with 2.2 stars based on 35 reviews at the time of our initial launch. This is exceptionally poor for a listed payment processor. Most of the 1-star ratings come from merchants who are disappointed with customer service and slow payouts.

In April 2022, Amazon Japan decided to use Adyen as its main payment service provider.
Using Adyen’s platform, Amazon Japan will further optimize payment data and checkout for its Amazon customers.

We have not identified Adyen as a facilitating payment processor for scams or cybercrime. Thus, we have included the company in our “Green Compliance Light” list.


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