The company has received negative publicity for fraud incidents in which bank customers’ accounts were compromised through social engineering and Zelle then set up by the fraudsters and used to transfer funds out of the victims’ accounts, leaving victims with little practical or legal recourse. In some cases, bank customers have been compensated by the banks involved, depending upon the bank and its policies and the specifics of the incident.
- They have a low rating of 1.5 stars on PissedConsumer based on 525 reviews. Many customers are unhappy with the service, the reliability and the customer support.
- Zelle has a very poor rating of 1.2 stars on Trustpilot based on 780 reviews. Most of the customers are scammed, frustrated or disappointed with the service. They complain about the lack of security, the poor customer support and the missing money.