Key Data:

• Trading Name: Elavon
• Legal Entities: Elavon, Inc., Elavon Financial Services DAC
• Activities: Payment platform
• Location: United States, Ireland
• Regulations: Yes

Overview: Since 1991, Elavon has played a significant role in electronic payment systems, catering to businesses of all sizes and industries. Operating in over 30 countries with more than 2 million customers, Elavon stands among the top 5 global providers of cashless payment solutions. As a subsidiary of U.S. Bank, Elavon has positioned itself as a key player in the payment industry.

Offering: Elavon offers a comprehensive payment platform with acceptance for around 120 currencies, an international IT platform, and multi-currency options, facilitating cross-border card payments across various sales channels. The company is a leading payment provider for airlines and holds a crucial role as a payment partner for retailers, restaurants, hotels, pharmacies, and service providers.

Compliance Status:

• Legal Entities: Elavon Financial Services DAC.
• Regulatory Compliance: Yes.

Concerns: In the spring of 2022, Elavon faced increased scrutiny due to reported issues related to poor and slow customer service. Accusations of withholding customer funds for extended periods further raised concerns about the company’s practices.

Customer Review:

• Trustpilot: 1.4 Stars with 190+ Reviews.

Conclusion: While Elavon holds a solid legal standing and complies with regulations, recent issues with customer service and allegations of delayed fund disbursement have led to a cautious rating. The company is placed on the “Orange Compliance” list, signifying a need for careful consideration and monitoring of its performance in addressing customer concerns and maintaining transparency in financial transactions.